Please do not directly contact our bank or payments processor if you experience funding issues. This will result in additional delays.
If your deposit to Ferriswheel does not arrive within the estimated time frame, use these steps below so you can continue to sell, trade, and buy crypto.
- Check if there is a deposit status. If there isn't one, that means the deposit hasn't yet reached our bank, or you forgot to include the deposit reference (without a reference, some deposits cannot be automatically assigned to your account).
- Check your transfer receipt to make sure you entered our bank details correctly (as well as a deposit reference, if applicable). Do not contact our bank, as doing so will result in additional delays.
- Check if there are any banking holidays.
- If the above steps don’t help, please contact support.
If your withdrawal from Ferriswheel does not arrive within the estimated time frame, use these steps below so you can continue to sell, trade, and buy crypto.
- Check the withdrawal status.
- Check that all of your banking information on your Ferriswheel account is correct.
- Check if there are any banking holidays.
- If the above steps don’t help, please contact support.