At Ferriswheel, we take the safety of your crypto exchange accounts seriously. As one of the leading Bitcoin and cryptocurrency trading platforms, we have security protocols to keep our users safe, one of them being 2FA.

Out-of-sync time is the most common reason your 2FA code from your phone’s authenticator app won’t work. If you have access to your 2FA codes, but they are not working, please update the time settings on your phone from Manual to Automatic and ensure try again.

If this still doesn’t work, please contact our support team for further assistance. We’ll do our best to guarantee you can get back to trading as soon as possible.

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