The integrity of your information is our top priority. At Ferriswheel, we take extra precautions to keep your crypto exchange accounts secure. All information and documents you submit for account verification are reviewed through our automated or manual verification methods.
Listed in the table below are the estimated processing times for each verification level:
| Level | Estimated Processing Time | Method of Verification |
| Level 1 | 10 - 60 minutes | Automated* |
| Level 2 | 1 to 2 business days | Manual |
| Level 3 | 1 to 5 business days | Manual |
Level 2 verification
* If your application requires manual review, processing can take a few days. However, if we experience a heavy influx of new crypto trading users, processing times for verification could slow down considerably. If you experience a delay, it doesn't necessarily mean there is something wrong with your application. We'll contact you if we need anything further from you, so monitor the email associated with your Ferriswheel account. Please keep in mind we are continually putting our efforts into ensuring your bitcoin UK accounts are well taken care of.
Need an increase to your crypto trading limits? To avoid delays in processing your application, make sure that all uploaded documents meet the required criteria. If one or more documents are invalid or do not meet the requirements, we will request you to upload new documents.
Level 3 verification
The estimated processing time above considers the correspondence between you and an onboarding specialist, as additional due diligence may be performed to comply with regulatory obligations. We want this process to be as quick as possible for you! Most applications are processed in 5 days or fewer if we have received all the required documents. The processing of the application can begin only after all the necessary documents have been received. Please note that additional documentation may be requested during the application process.